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Brisa Hotels · Hotels
Front Desk Agent Trainee
Brisa Hotels is looking for candidates from the Hotel Operations & Front Office pathway to join its hotels team as a front desk agent trainee.
What you'll do
- Apply guest service & check-in in day-to-day work with a mentor
- Apply reservation systems in day-to-day work with a mentor
- Apply housekeeping standards in day-to-day work with a mentor
- Apply english for hospitality in day-to-day work with a mentor
Who it's for
- Customer service workers
- Career changers interested in hotels and tourism
Skills taught
- Guest service & check-in
- Reservation systems
- Housekeeping standards
- English for hospitality
Skills assessed
- Guest communication
- Problem resolution
- System accuracy
Example practical assignment
Handle a simulated day at the front desk: check-ins, an overbooking, and a guest complaint.
How you're assessed
Role-play assessment scored against a service rubric.
Where these skills are used
- Front desk agent
- Reservations agent
- Housekeeping supervisor (with experience)
Examples of roles that commonly use these skills. Completing the pathway does not by itself qualify you for these roles.
Questions and answers
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