All IT Support & Cybersecurity Basics jobs
On-the-job Reskilling Program
Soporte360 · Managed IT
IT Helpdesk Technician Tier 1
Soporte360 is looking for candidates from the IT Support & Cybersecurity Basics pathway to join its managed it team as a it helpdesk technician tier 1.
On-the-job Reskilling Program
This is a 36-month On-the-job Reskilling Program, paid from day 1: 18 months of hands-on field experience plus office-and-home-based training, in rotations of 14 weeks each.
What you'll do
- Apply hardware & os support in day-to-day work with a mentor
- Apply networking basics in day-to-day work with a mentor
- Apply security hygiene in day-to-day work with a mentor
- Apply ticket handling in day-to-day work with a mentor
Who it's for
- Entry-level candidates
- Career changers into IT
Skills taught
- Hardware & OS support
- Networking basics
- Security hygiene
- Ticket handling
Skills assessed
- Troubleshooting process
- Security fundamentals
Example practical assignment
Resolve a series of simulated support tickets and document each fix.
How you're assessed
Lab-based practical tasks and knowledge checks.
Where these skills are used
- IT support technician
- Help desk analyst
Examples of roles that commonly use these skills. Completing the pathway does not by itself qualify you for these roles.
Questions and answers
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