All programs
In developmentHospitality & gastronomy · Foundations
Hotel Operations & Front Office
Deliver excellent guest experiences across reception, reservations, and housekeeping.
Who it's for
- Customer service workers
- Career changers interested in hotels and tourism
Skills taught
- Guest service & check-in
- Reservation systems
- Housekeeping standards
- English for hospitality
Skills assessed
- Guest communication
- Problem resolution
- System accuracy
Example practical assignment
Handle a simulated day at the front desk: check-ins, an overbooking, and a guest complaint.
How you're assessed
Role-play assessment scored against a service rubric.
Where these skills are used
- Front desk agent
- Reservations agent
- Housekeeping supervisor (with experience)
Examples of roles that commonly use these skills. Completing the pathway does not by itself qualify you for these roles.
Partner placements for this pathway
Brisa Hotels
Front Desk Agent Trainee
Nueva Esparta12 monthsRotating shiftsRotations of 2 months
Apprenticeship
Posada Los Roques
Guest Relations Assistant
Los Roques24 months14×7 island rotationRotations of 3 months
Traineeship
Gran Caracas Suites
Reservations Agent
Caracas12 months5×2 hybridRotations of 2 months
Fellowship
Canaima Lodges
Lodge Operations Fellow
Bolívar24 months21×7 rotationRotations of 3 months
Direct hire
Playa Azul Resorts
Housekeeping Supervisor Trainee
Falcón12 months6×1 shiftsRotations of 2 months
Apprenticeship