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In developmentDigital & data skills · Foundations
IT Support & Cybersecurity Basics
Support users, maintain systems, and apply core security practices.
Who it's for
- Entry-level candidates
- Career changers into IT
Skills taught
- Hardware & OS support
- Networking basics
- Security hygiene
- Ticket handling
Skills assessed
- Troubleshooting process
- Security fundamentals
Example practical assignment
Resolve a series of simulated support tickets and document each fix.
How you're assessed
Lab-based practical tasks and knowledge checks.
Where these skills are used
- IT support technician
- Help desk analyst
Examples of roles that commonly use these skills. Completing the pathway does not by itself qualify you for these roles.
Partner placements for this pathway
Nube Segura
SOC Monitoring Trainee
Remote24 months24/7 shiftRotations of 3 months
Apprenticeship
Soporte360
IT Helpdesk Technician Tier 1
Caracas36 months5×2 on-siteRotations of 14 weeks
On-the-job Reskilling ProgramTraineeship
Red Llanera
Junior Network Administrator
Barinas12 monthsHybridRotations of 3 months
Fellowship
Datacorp Andina
Systems Support Apprentice
Mérida24 months24/7 shiftRotations of 4 months
Direct hire
Escudo Digital
Security Hygiene Analyst
Remote36 monthsRemote LATAMRotations of 14 weeks
On-the-job Reskilling ProgramApprenticeship